Since launching our company, we have assembled a team of highly experienced personnel that understand our goal of putting customers, their schedules and their expectations first. We are a Part 135 Charter Operator, a Part 145 Repair Station and own and operate an FBO. We have experts for every aviation need – including avionics, charter, interiors, maintenance, management and sales. Our maintenance and avionics leads, alone, have more than 100 years of combined experience working on jet, turbo prop and piston aircraft. We are proud to call Birmingham, Alabama home and have expanded our passion for aircraft to PDK in Atlanta, Georgia and PQL in Pascagoula, Mississippi. We welcome you to visit one of our locations, meet our excellent team and discuss how we can be of service to you.
Executive Management
William L. Gunnells
Chairman
Bill Gunnells
Chief Executive Officer
Bill is the Chairman of the Board of Southern Sky Aviation and this is not his first appearance in the Birmingham Business scene. He started the prescription drug card company, Rx Benefits in the mid nineties and built it to be one of the premier employers in the Birmingham area. Rx Benefits became a leading national company for prescriptions benefit management in the small employer space under his leadership. After selling that company, he turned his attention to the aviation industry in Birmingham, Alabama.
Southern Sky Aviation is a company that Bill established to fill a void in the Birmingham Aviation Industry and looks forward to offering great service and continued growth.
James B. Andrews, Jr.
Chief Executive Officer
Bo Andrews
Chief Executive Officer
As CEO of Southern Sky Aviation (SSA), Bo Andrews oversees the company’s day-to-day operations, as well as, maintains his status as a pilot. He has been a commercial pilot for twenty-five years and is experienced in multiple types of aircraft. Bo has logged over 8,000 hours in his aviation career and is the Accountable Manager of SSA’s FAA 135 and 145 Certificates.
Bo has an undergraduate bachelor’s degree from Faulkner University in Criminal Justice. He is a charter member of the National Criminal Justice Honor Society. He also holds a Juris Doctorate from Birmingham School of Law, graduating as a member of the Judge Hugh Locke Honor Society.
In 2000, Bo became the Director of Investigations for Saks, Inc Department Stores. By 2007, Bo began to blend his aviation and private sector law enforcement experience, volunteering his support to the State of Alabama Aviation Division and flying for Rx Benefits as a contract pilot in a Beechcraft Bonanza, a King Air E90 and a Cessna Citation 560. In 2010, he moved over to Protective Services as an Alabama State Capitol Police Officer under Governor Bob Riley’s administration and then moving on to Special Operations Unit in Pell City, Alabama.
By 2010, Rx Benefits had experienced a need for a full time Aviation Division. In 2011, Bo was promoted to Chief Pilot of the RxBenefits Aviation Division. The company sold in 2015 and Bo and Bill Gunnells (RxBenefits, Inc CEO) started a company today known as Southern Sky Aviation LLC.
Donald A. Howell
President & Chief Financial Officer
Donald A. Howell
President & Chief Financial Officer
Donald joined Southern Sky Aviation in February 2018 as Chief Financial Officer and assumed the dual role of President and Chief Financial Officer in November 2018. He is responsible for overseeing daily operations across all service segments of the business and has overall financial responsibility for the company. He also works with the Chairman Bill Gunnels and Chief Executive Officer Bo Andrews on setting strategic direction of the company and identifying target acquisitions.
Donald graduated from Auburn University in 1990 with a degree in Accounting. He is a licensed Certified Public Accountant with 27 years of public accounting experience in the Aviation, Distribution, Healthcare, Manufacturing, Retail and Distribution Industries. He also specialized in advising clients on Mergers and Acquisitions. Donald’s public accounting experience included 12 years at Arthur Andersen, 2 years at KPMG and 13 years as a partner in a local firm.
After 27 years in public accounting, Donald served as Executive Vice President/Chief Financial Officer and Chief Executive Officer of a consumer product start-up manufacturing company. Donald was instrumental in launching this company from its inception and through the first three years of growth. He managed the international supply chain reducing costs by 33%. In addition, he also managed the intellectual property owned by the company. The company sold its assets to an investor group in February 2018.
Leadership Team
Mike Arrington
VP Quality
Mike Arrington
VP Quality
Mike is our Director of Maintenance on our 135 Certificate as well as our Vice President of Quality on our 145 Certificate. He reports directly to our 135 Certificate Accountable Manager, Bo Andrews.
He has over 35 years’ experience in Aviation Maintenance and 20 of those years have been in a management role. Much of this time was spent with General Aviation companies such as Beechcraft, Constant Aviation and Beech Aerospace. He brings invaluable experience to our shop, not only from a quality standpoint but in a training capacity as well.
Technical Training:
- Beech jet 400/400A Maintenance Initial
- Cessna Citation 500 Series Maintenance Initial
- Lear Jet 30 Series Maintenance Initial
- Beechcraft King Air SIRM Training
- Pratt & Whitney PT6 Line Maintenance
Current License:
- FAA Airframe and Powerplant License
- FAA Inspector Authorization
Magan Batchelor
Corporate Controller
Magan Batchelor
Corporate Controller
Magan Batchelor joined Southern Sky Aviation in November of 2017 as a Senior Accountant. She is responsible for assisting in the day to day operations and financial reporting of our maintenance, and corporate divisions.
Prior to joining Southern Sky Aviation, Magan served as a Senior Accountant at RxBenefits, Inc. where she worked with the accounting team during periods of large growth and a subsequent acquisition. Prior to her time with RxBenefits, Magan spent over seven years in various bookkeeping and accounting positions with increased responsibility in the manufacturing and childcare industries.
Magan earned a Bachelor of Science in Accounting from Jacksonville State University. She qualifies as CPA eligible and is currently preparing to sit for the CPA exam.
Darryl Brewer
President–FBO Division
Darryl Brewer
VP Business Development
Darryl Brewer, Southern Sky’s Vice President of Business Development, has been proud to call BHM home since 1978, working in various positions for nine FBO’s since that time. Darryl has been the General Manager of several of BHM’s FBO’s, to include Mercury Air Center, JetSouth and most recently Atlantic Aviation since 1999.
As VP of Business Development, Darryl is utilizing his personal relationships with Aviation Professionals throughout the country to expand the footprint of SSA nationwide and beyond. Everyday he works to ensure that, whether purchasing a new aircraft, maintaining your investment or chartering a flight, our customers know that their schedules and expectations come first.
Ralph Young
Director of Maintenance
Ralph Young
Director of Maintenance
Ralph Young started his career as an A&P Certified Maintenance technician in 1981 at Stevens Aviation. By 1991 he had been promoted to the Service Manager at Stevens, holding this position for the next nine years. His experience with Raytheon/ Mercury Air Center as a Field Service Representative and then Back to Service Manager until 2006 only added to his supervisory and technical skills. He then moved to McGriff, Seibels & Williams in 2006 where he was Chief of Maintenance for the next 14 years. At McGriff, he was responsible for all aspects of the maintaining and inspecting company aircraft and managing the maintenance technicians working under his charge. During this time Ralph also attended multiple Aircraft schools, including King Air B100, 300 C90B, Lear 35, Citation 650, West Wind 1124 and Beech Jet 400A.
Ralph joined Southern Sky Aviation in May of 2020 as the Director of Maintenance for our FAA 145 Repair Station.
145 Federal Aviation Regulations
The repair station certificate is an “Air Agency Certificate” that refers to the aircraft repair services and tasks that a repair station is authorized to perform. An FAA repair station can only perform the functions necessary to inspect, repair, replace, or overhaul those aviation articles for which it has been conducted or supervised by a qualified Director of Maintenance. He/She must hold a Airframe and Powerplant Certification.
Jeff Cotton
VP Aviation
Jeff Cotton
VP Aviation
Barry “Bear” Lambert II
VP Charter Operations
Barry Lambert
VP Charter Operations
Bear serves as the VP of Charter Operations for Southern Sky Aviation. His responsibilities range from guidance for our managed clients, the overall success of our charter department and aircraft sales and consulting for new and existing clients. He works with aircraft owners and buyers to develop an operational plan best suited for their needs.
Bear has more than a decade’s worth of experience in aviation in various roles. He started as an aircraft researcher and has been in business development, sales and acquisitions, owner services, and finance – suffice it to say, he knows the aviation industry. Bear has managed teams in finance, business development, aircraft sales, and charter. Bear personally developed an owner reporting package for aircraft owners using charter services. His experiences allow him to see aircraft ownership and management through a unique, holistic perspective for aircraft owners and potential owners.
Bear currently sits on the Air Charter committee for the National Air Transportation Association (NATA) and is a Board Member of Alabama Business Aviation Association (ALBAA).
Lou Grala
President–Airline Division
Lou Grala
President–Airline Division
Lou began his aviation career with Rx Benefits in March of 2015 as the Aviation Supervisor. His position was responsible for all aspects of overseeing the company jet. This position was responsible for: calculating fuel, scheduling maintenance and up keep, managing the company hangar, providing scheduling of company trips, renting vehicles, driving clients to and from destinations, accommodations, and determining the most cost-effective way for company travel.
When a new company, JetFast365, started out in January of 2016, Lou was offered a position there as Aviation Supervisor, taking care of all developmental operations of the new company. He assisted in acquiring the 135 Charter Certificate for JetFast365, as well as building the company structure.
In 2017, JetFast365 became Southern Sky Aviation LLC. Lou was promoted to VP of Operations and his responsibilities changed. Lou was then tasked with the renovation project of the East and West ramp hangars. He was involved with the task of setting up all the tooling and equipment needed for the maintenance in both hangars. He currently controls all aspects of General Aviation Maintenance for the jet, turbo prop and piston including avionics and interiors. Lou also manages the airline maintenance for the thirteen commercial air carriers at Birmingham-Shuttlesworth International Airport.
Lou has completed leadership classes and has many years of supervisor experience which he demonstrates in his day to day performance. He also has a strong mechanical background. Lou has business administration experience and has completed Grumman Data Institute for computers and repair.
Bill Hindi
Piston Service Team Manager
Bill Hindi
Piston Service Team Manager
Bill Hindi is the premier Piston Maintenance technician for Southern Sky Aviation. Bill has been working in Aircraft Maintenance since 1980 and has held a wide range of positions in this field. Along with his team, he has established Southern Sky Aviation as the leader in Piston Maintenance for Alabama and the Southeast.
Education and Technical:
- U.S. Air Force Non-Commissioned officer academy
- U.S. Air Force Senior Non-Commissioned officer academy
- F-111D Flight control and landing gear school
- F-16 Hydraulic school
- F-16 Maintenance school
- Aircraft Production superintendent school
- GE 110/F100 Turbofan engine classes
- Beechjet initial maintenance class
- King Air Initial maintenance class
- Cirrus design aircraft maintenance courses
- Eclipse Aviation Initial maintenance school
- Retired at the rank of Senior Master Sergeant
Brian Nagashima
Avionics Service Team Manager
Jeremiah Watts
Interior Service Team Manager
Jeremiah Watts
Interior Service Team Manager
Jeremiah came to Southern Sky Aviation in March of 2018. Watts Interiors has been a the leader in Aviation Interiors at BHM since 1976 and now they bring those significant talents to Southern Sky Aviation. As a result of Jeremiah joining SSA, we have been able to create a “one-stop shop” for all maintenance and interior needs for our customers.
Jeremiah and Mike have built a reputation as the experts in all things interior in the Southeast and are helping SSA continue to offer World Class service in all areas of maintaining your aircraft.
Our Commitment
We believe that when you are doing business and focused on your local community you always strive to do a better job. It is our commitment to hire local and train our team to do it the Southern Sky Aviation way, while building a world-class aviation company.
Careers at Southern Sky Aviation
We’re always on the lookout for people passionate about aviation. Following are our current open positions.
Airline Maintenance Technician
Airline Maintenance Technician
Job Requirements
Education, Certifications and Qualifications:
- High School Diploma or equivalent required
- Airframe and Powerplant License required
- Experience preferred but not required
- General Familiarization training preferred but not required
Job Duties include:
- Line Maintenance in accordance with specific aircraft maintenance manuals
- Servicing engine and hydraulic oil systems
- Service oxygen and nitrogen systems
- Remove and Replace tires, brakes, avionics equipment and other aircraft parts
- Troubleshoot various aircraft systems
- Defer and facilitate other maintenance
- Perform various checks/inspections for airline customers
Other Essential Requirements:
- Hold a valid state driver’s license, and a good driving record
- Hold and maintain Airport Authority security clearance and badge
- Availability to work nights, weekdays, weekends, and holidays
- Ability to effectively communicate through verbal, written and electronic means
- Strong attention to details and good organizational skills
- Work under minimal supervision
- Move up to 100 pounds periodically
- Work indoors and outdoors in varying temperatures, climates, and conditions
- Medium to heavy work requiring prolonged or repeated standing, walking, climbing, stooping, and kneeling
- Travel may be required periodically
Birmingham, AL
General
Avionics Technician
General Avionics Technician
Required Qualifications:
- Must possess the ability to accurately read and understand aircraft wiring schematics and symbols.
- Must possess the ability to install and troubleshoot issues with aircraft electrical systems and electrical components
- Familiarity with avionics manufacturers such as Garmin, Bendix-King, Honeywell, Avidyne, and Aspen Avionics among others
- Must be familiar with use of calibrated test equipment as it pertains to all aircraft avionics and electrical systems and autopilot systems
- Fluent in electrical theory
- Provide proof of good wire crimping and soldering techniques
- Must have own hand tools
Additional Education and Experience:
- Must be familiar with company Repair Station Manual
- A&P or previous Repair Station Certificate experience preferred
- Minimum 5-10 years’ experience
- Detailed knowledge of developing quotes for potential customers
- Must be able to communicate and interact professionally with the internal and external customers to educate and answer questions regarding the technical functions of the customer’s aircraft, within area of expertise.
- Enters a description of work completed on the work order and demonstrates an understanding of the work order procedure
- Additional supervisory duties may be required
Birmingham, AL
Captain
Captain
Education, Certifications and Qualifications:
- Education: High School Diploma required; Bachelor’s Degree preferred
- Types of Certifications/Licenses: Airline Transport Pilot (ATP) certificate, (Airplane Multi-Engine Land)
- Valid First-Class Medical certificate
- 3500 hours total flying experience with at least 3000 hours as PIC, 1000 of which should be multi-engine time
- Type rating preferred but not required
- No accidents/Incidents last 5 years
- No restrictions to international travel
Other essential requirements:
- Work varying hours including day and night, weekdays, weekend, holidays
- Be extremely flexible, demonstrate ability to adjust to rapid changes
- Be prepared for flight duty at all times during their tour
- Secure appropriate airport authority and/or U.S. Customs security badges
- Transportation Security Administration (TSA) required background screening
- United States Passport and be able to travel internationally without restrictions
- Hold a valid state driver’s license
- Ability to make a positive impression and effectively interact with passengers
- Possess excellent oral and written communication skills
- Exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects
- Work around animals, including the handling and care prior to, during, and after passenger flights
Hawker 900XP
Birmingham, AL
Second-in-Command
Second-in-Command
Education, Certifications and Qualifications:
- Education: High School Diploma required; Bachelor’s Degree preferred
- Types of Certifications/Licenses: Airline Transport Pilot (ATP) or Commercial pilot certificate, (Airplane Multi-Engine Land) Instrument rating
- Valid First-Class Medical certificate
- 1200 hours total flying experience with at least 500 hours multi-engine time.
- Type rating preferred (not required)
- No accidents/Incidents last 5 years
- No restrictions to international travel
Other essential requirements:
- Work varying hours including day and night, weekdays, weekend, holidays
- Be extremely flexible, demonstrate ability to adjust to rapid changes
- Secure appropriate Airport Authority and/or U.S. Customs security badges
- Transportation Security Administration (TSA) required background screening
- United States Passport and be able to travel internationally without restrictions
- Hold a valid state driver’s license
- Ability to make a positive impression and effectively interact with passengers
- Possess excellent oral and written communication skills
- Exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects
- Work around animals, including the handling and care prior to, during, and after passenger flights
Hawker 900XP
Birmingham, AL
Second-in-Command
Second-in-Command
Education, Certifications and Qualifications:
- Education: High School Diploma required; Bachelor’s Degree preferred
- Types of Certifications/Licenses: Airline Transport Pilot (ATP) or Commercial pilot certificate, (Airplane Multi-Engine Land) Instrument rating
- Valid First-Class Medical certificate
- 1200 hours total flying experience with at least 500 hours multi-engine time.
- Type rating preferred (not required)
- No accidents/Incidents last 5 years
- No restrictions to international travel
Other essential requirements:
- Work varying hours including day and night, weekdays, weekend, holidays
- Be extremely flexible, demonstrate ability to adjust to rapid changes
- Secure appropriate Airport Authority and/or U.S. Customs security badges
- Transportation Security Administration (TSA) required background screening
- United States Passport and be able to travel internationally without restrictions
- Hold a valid state driver’s license
- Ability to make a positive impression and effectively interact with passengers
- Possess excellent oral and written communication skills
- Exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects
- Work around animals, including the handling and care prior to, during, and after passenger flights
Citation V
Kennesaw, GA
AOG Maintenance Lead Technician
AOG Maintenance Lead Technician
Based in Pascagoula, MS (KPQL)
Job Requirements:
Education, Certifications and Qualifications:
- High School Diploma or equivalent required
- Airframe and Powerplant License required
- Minimum 7- 10 years AOG experience, specifically GA plus Avionics experience
- 2-3 years supervisory experience
Job Duties include:
- Line Maintenance in accordance with specific aircraft maintenance manuals
- Servicing engine and hydraulic oil systems
- Service oxygen and nitrogen systems
- Remove and Replace tires, brakes, avionics equipment and other aircraft parts
- Troubleshoot various aircraft systems
- Defer and facilitate other maintenance
- Perform various checks/inspections for airline customers
Other Essential Requirements:
- Hold a valid state driver’s license, and a good driving record
- Hold and maintain Airport Authority security clearance and badge
- Availability to work nights, weekdays, weekends, and holidays
- Ability to effectively communicate through verbal, written and electronic means
- Strong attention to details and good organizational skills
- Work under minimal supervision
- Move up to 100 pounds periodically
- Work indoors and outdoors in varying temperatures, climates, and conditions
- Medium to heavy work requiring prolonged or repeated standing, walking, climbing, stooping, and kneeling
- Travel required
Pascagoula, MS
AOG Maintenance Technician
AOG Maintenance Technician
Based in Pascagoula, MS (KPQL)
Job Requirements:
Education, Certifications and Qualifications:
- High School Diploma or equivalent required
- Airframe and Powerplant License required
- Minimum 5-7 years AOG experience, specifically GA plus Avionics experience
Job Duties include:
- Line Maintenance in accordance with specific aircraft maintenance manuals
- Servicing engine and hydraulic oil systems
- Service oxygen and nitrogen systems
- Remove and Replace tires, brakes, avionics equipment and other aircraft parts
- Troubleshoot various aircraft systems
- Defer and facilitate other maintenance
- Perform various checks/inspections for airline customers
Other Essential Requirements:
- Hold a valid state driver’s license, and a good driving record
- Hold and maintain Airport Authority security clearance and badge
- Availability to work nights, weekdays, weekends, and holidays
- Ability to effectively communicate through verbal, written and electronic means
- Strong attention to details and good organizational skills
- Work under minimal supervision
- Move up to 100 pounds periodically
- Work indoors and outdoors in varying temperatures, climates, and conditions
- Medium to heavy work requiring prolonged or repeated standing, walking, climbing, stooping, and kneeling
- Travel required
Pascagoula, MS
Captain
Captain
Education, Certifications and Qualifications:
- Education: High School Diploma required; Bachelor’s Degree preferred
- Types of Certifications/Licenses: Airline Transport Pilot (ATP) certificate, (Airplane Multi-Engine Land)
- Valid First-Class Medical certificate
- 3500 hours total flying experience with at least 3000 hours as PIC, 1000 of which should be multi-engine time
- Type rating preferred but not required
- No accidents/Incidents last 5 years
- No restrictions to international travel
Other essential requirements:
- Work varying hours including day and night, weekdays, weekend, holidays
- Be extremely flexible, demonstrate ability to adjust to rapid changes
- Be prepared for flight duty at all times during their tour
- Secure appropriate airport authority and/or U.S. Customs security badges
- Transportation Security Administration (TSA) required background screening
- United States Passport and be able to travel internationally without restrictions
- Hold a valid state driver’s license
- Ability to make a positive impression and effectively interact with passengers
- Possess excellent oral and written communication skills
- Exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects
- Work around animals, including the handling and care prior to, during, and after passenger flights
Sovereign CE-680
Stuart, FL
Second-in-Command
Second-in-Command
Education, Certifications and Qualifications:
- Education: High School Diploma required; Bachelor’s Degree preferred
- Types of Certifications/Licenses: Airline Transport Pilot (ATP) or Commercial pilot certificate, (Airplane Multi-Engine Land) Instrument rating
- Valid First-Class Medical certificate
- 1200 hours total flying experience with at least 500 hours multi-engine time.
- Type rating preferred (not required)
- No accidents/Incidents last 5 years
- No restrictions to international travel
Other essential requirements:
- Work varying hours including day and night, weekdays, weekend, holidays
- Be extremely flexible, demonstrate ability to adjust to rapid changes
- Secure appropriate Airport Authority and/or U.S. Customs security badges
- Transportation Security Administration (TSA) required background screening
- United States Passport and be able to travel internationally without restrictions
- Hold a valid state driver’s license
- Ability to make a positive impression and effectively interact with passengers
- Possess excellent oral and written communication skills
- Exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects
- Work around animals, including the handling and care prior to, during, and after passenger flights
Sovereign CE-680
Stuart, FL
Aviation
Support
Aviation Support
The primary duties of Aviation Support personnel are to support and maintain the operational details for a prompt and accurate dispatch of crew and aircraft. This position will work with customers, sales, pilots, maintenance, and other departments to ensure safe and compliant operations and the highest levels of customer service are met on every trip. The ideal candidate would have a professional attitude, possess strong written & verbal communication skills and remarkable attention to detail. Creative thinkers who work well in teams will thrive here. Multi-tasking and the ability to handle a fast-paced and constantly changing work environment is a must. Candidate must be willing to build a strong knowledge of the company operating procedures, aircraft performance, and applicable aviation regulations, along with domestic and international requirements as they relate to international flight authorizations.
Duties
- Build and Maintain Relationships
- Provide exceptional customer service to all internal and external clients
- Develop and maintain relationships with all clients and aviation professionals
- Answer incoming calls and emails in an engaging and professional manner
- Communicate service disruptions to our clients in a concise, accurate, and empathetic manner
- Dispatch (Trip Related)
- Confirm assignment of Crew and Aircraft Availability
- Review Trip Sheets for Complete & Accurate information
- Ensure all applicable trip information including crew assignments, international setup, FBO details, airport notes, fuel prices, passenger and crew catering / transportation / hotels are accurately completed and listed on the final crew trip schedule for the crew.
- Passenger Information
- Trip Services
- All applicable services per trip to include but not limited to:
- Fuel releases, hotels, air transportation, ground transportation, catering, and crew meals.
- Trip Completion
- Verify all trip information is complete and accurate.
- Provide pre-flight briefings as-needed to the crew
- i.e. Max duty day, special needs, and or requests.
- Assist in coordinating and confirming details for international trips to include, but not limited to, customs, handling, overflights, visas, APIS, and landing and parking permits.
- Dispatch Administrative
- Maintain Aircraft and Pilot Schedule
- Revenue Management
- Pilot Mental Health
- Aircraft care at home or on the road
- Jet Insight
- Maintain passenger and company profiles for all clients
- Maintain and complete checklist within software
- Maintain TSA no fly list
- Maintain compliance database
- Reporting
- Weekly Activity Reports – Pilots and Aircraft
- Monthly Activity Reports – Pilots and Aircraft
- Manage Pilot Software Applications
- Maintain Aircraft and Pilot Schedule
- Assist in Quoting Trips
- Avinode
- Fly-Easy
- Website
- Assist in Aircraft Sourcing as needed
- Source off-fleet options
- For full trip brokerage
- One-ways and Empty-Legs
- Source off-fleet options
- Miscellaneous
- Manage the stock room inventory
- Maintain a high level of attention to detail
- Intuitive of needs of pilots on the road
- Comply with quality assurance expectations and standards
- Maintain current knowledge of company aircraft fleet and product offerings
- Maintain current knowledge of aircraft and airport performance capabilities
- Continually follow and improve departmental processes and procedures
- Ability to guide a phone conversation
- Maintain confidentiality of proprietary information
- Perform other duties and/or special projects as assigned by the Manager
- Know and explain the terms and conditions of our contracts as necessar
Requirements
- Ability to work odd hours, long hours, weekends, nights, holidays, and a rotating on-call schedule.
- Strong Customer Service experience required – Able to communicate with customers and colleagues sensitively, tactfully, diplomatically, and professionally at all times.
- Strong organizational skills – detail oriented with the ability to multitask, prioritize and be proactive.
- Highly motivated – work in the fast-paced 24/7 environment of business aviation.
- Flexible, strong ability to deal with change
- Strong computer & communication skills and the ability to quickly learn & adapt to new software
- Ability to work under pressure individually and in a team environment with minimal supervision.
- Fluent in spoken and written English language.
- High School Diploma or GED Required. Bachelor’s Degrees preferred.
- Occasional travel for trade shows and industry events may be required; must pass a criminal background check and drug screen.
- Experience working in aviation industry OR handling VVIP or high net worth individuals (also those with high-end concierge, travel, luxury, or financial sales or analytical experience should apply)
Multiple
For more information and to apply, contact:
BHM
Birmingham, AL
We started Southern Sky Aviation after seeing an opportunity to provide services that didn’t exist from a local Birmingham company.
PDK
Atlanta, GA
Offering our exceptional charter and AOG services at Peachtree Dekalb Airport – one of the busiest airports in the Atlanta area.
PQL
Pascagoula, MS
Our first FBO brings our exceptional services to the Mississippi Gulf Coast – sixty-two miles of quaint town, seaside retreats and busy businesses.