Careers at Southern Sky Aviation

Education, Certifications and Qualifications:

• High School Diploma or equivalent required
• Airframe and Powerplant License required
• Two years Airline experience required
• General Familiarization training preferred but not required

Job Duties include:

• Line Maintenance in accordance with specific aircraft maintenance manuals
• Servicing engine and hydraulic oil systems
• Service oxygen and nitrogen systems\
• Remove and Replace tires, brakes, avionics equipment and other aircraft parts
• Troubleshoot various aircraft systems
• Defer and facilitate other maintenance
• Perform various checks/inspections for airline customers

Other Essential Requirements:

• Hold a valid state driver’s license, and a good driving record
• Hold and maintain Airport Authority security clearance and badge
• Availability to work nights, weekdays, weekends, and holidays
• Ability to effectively communicate through verbal, written and electronic means
• Strong attention to details and good organizational skills
• Work under minimal supervision
• Move up to 100 pounds periodically
• Work indoors and outdoors in varying temperatures, climates, and conditions
• Medium to heavy work requiring prolonged or repeated standing, walking, climbing, stooping, and kneeling
• Travel may be required periodically

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Summary:

As a Line Service Technician, you will provide ground support to arriving and departing aircraft, professional, and courteous service for crew members and their passengers.  Additionally, you will perform daily line service operations by safely and accurately conducting general flight line operations.

Required Qualifications:

• Must pass all conducted drug/alcohol screens, background and security checks and prove eligibility for employment in the United States 
• High School Diploma
• Must be 18 years of age 
• Experience with aviation ground handling preferred 
• Valid state drivers license
• Basic reading, writing, and arithmetic skills 
• Ability to act under pressure and be adaptable to change on a constant basis
• Professional verbal/written communication skills 
• Excellent listening and problem solving skills
• Ability to work as part of a team and independently

Physical Demands:

• Requires operation of vehicles in excess of 50,000 pounds
• May require lifting/moving/pushing/pulling up to 200 pounds
• Ability to communicate with crew/tower using base radio and with customer service rep and line service manager via two-way radio

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Job Title: Customer Experience Representative
Department: Customer Service
Reports To: Lead/Supervisor/CS Manager
Grade: Hourly Non-Exempt

Summary:

Customer Service Representatives serve as the primary liaison between the company and its customers.  CSR’s must interact with customers in a professional and positive fashion.  This position performs tasks associated with the servicing of aircraft and the coordination of logistics for aviation customers.

Key Position Responsibilities:

• Ability to provide customer service in a friendly, professional, and positive manner.
• Develop and maintain strong customer relationships.
• Ability to work within a team and take direction from leaders.
• Partner with line service team to meet and exceed customer’s service expectations
• Ability to act under pressure and be flexible/adaptable to change on a constant basis
• Proactive preparation for all incoming aircraft
• Ensure a clean and pleasant customer and work environment.
• Follow all company SOPs (Standard Operating Procedures) at all times. Report any safety hazards to management immediately.
• Always use sound judgment to ensure a safe and accident-free work environment.
• Knowledge of FBO and airport operations.
• Ability to follow and work within all safety policies and procedures
• Compliance with all regulatory rules and regulations to include airport authority, TSA, and FAA.

Position Duties

• Greet customers in a friendly, professional manner and maintain appropriate continuous assistance to customers necessary to ensure good customer relations.
• Check in and register customers and determine their specific needs and ensure follow up.
• Adhere to the uniform policy.
• Dispatch responsibilities such as coordinating services between customers and line service personnel.
• Invoicing for services provided. Reconciliations of all gallons sold versus pumped.
• Drive passengers and/or pilots to and from requested locations such as hotels, restaurants, etc.
• Occasionally drive on the AOA (Aircraft Operations Area).
• Make necessary reservations and arrangements, including hotel and car reservations.
• Receiving and recording all credit card receipts and cash receipts.
• Keep work area and terminal neat in appearance at all times.
• Periodically inspect and organize facilities and replenish amenities and beverages.
• Assist line service when needed for services such as wing-walking and security escorts.
• Initiating emergency response procedures when required.
• Other duties as assigned.

Qualifications:

• Completion of high school or GED.
• Minimum of 21 years old.
• Excellent customer service skills.
• Must maintain a valid state driver’s license and meet insurability standards of the company.
• Ability to comprehend and perform basic math calculations.
• Must be able to successfully pass a criminal background check and meet background requirements of the company, Transportation Security Administration, airport authority and other governing agencies.
• Flexible availability to include, working overtime, nights, weekends, holidays and be on call.
• Good communication skills and ability to interact with customers and coworkers in a positive manner.
• Experience with Word and Excel.

Physical Requirements:

When performing the duties required of this position, the employee will regularly use hands, fingers, reach, climb, balance, stoop, kneel, crouch, talk and hear.  The employee is required to stand and walk.  The employee must be able to lift and move up to 30lbs.  Vision abilities required by this job include distance vision, close vision, peripheral vision and depth perception.

Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

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Summary:

As a Line Service Technician, you will provide ground support to arriving and departing aircraft, professional, and courteous service for crew members and their passengers.  Additionally, you will perform daily line service operations by safely and accurately conducting general flight line operations.

Required Qualifications:

• Must pass all conducted drug/alcohol screens, background and security checks and prove eligibility for employment in the United States 
• High School Diploma
• Must be 18 years of age 
• Experience with aviation ground handling preferred 
• Valid state drivers license
• Basic reading, writing, and arithmetic skills 
• Ability to act under pressure and be adaptable to change on a constant basis
• Professional verbal/written communication skills 
• Excellent listening and problem solving skills
• Ability to work as part of a team and independently

Physical Demands:

• Requires operation of vehicles in excess of 50,000 pounds
• May require lifting/moving/pushing/pulling up to 200 pounds
• Ability to communicate with crew/tower using base radio and with customer service rep and line service manager via two-way radio

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Education, Certifications and Qualifications:

• Education: High School Diploma required; Bachelor’s Degree preferred
• Types of Certifications/Licenses: Airline Transport Pilot (ATP) certificate, (Airplane Multi-Engine Land)
• Valid First-Class Medical certificate
• 3500 hours total flying experience with at least 3000 hours as PIC, 1000 of which should be multi-engine time
• Type rating preferred but not required
• No accidents/Incidents last 5 years
• No restrictions to international travel

Other essential requirements:

• Work varying hours including day and night, weekdays, weekend, holidays
• Be extremely flexible, demonstrate ability to adjust to rapid changes
• Be prepared for flight duty at all times during their tour
• Secure appropriate airport authority and/or U.S. Customs security badges
• Transportation Security Administration (TSA) required background screening
• United States Passport and be able to travel internationally without restrictions
• Hold a valid state driver’s license
• Ability to make a positive impression and effectively interact with passengers
• Possess excellent oral and written communication skills
• Exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects
• Work around animals, including the handling and care prior to, during, and after passenger flights

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